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OPEN ROAD 7
It has been a particularly challenging year for our region, with
many communities affected by the worsening drought. It
doesn’t just impact farmers on the land, it also has flow-on
effects for the businesses in these communities.
But country people, many of them our Members, are
resilient – and the drought hasn’t broken their spirits.
Travelling around the region, it’s clear that things are tough,
but the way small communities have banded together to
support each other is inspiring.
For those Members not living in drought affected areas, I
implore you to lend your support and visit these communities.
They might be in drought but the vibrant towns are still very
much open for business. Spending money in the local coffee
shop or motel is a simple and effective way to help them.
With Christmas just around the corner, I’d like to remind
you to take care on the roads. Two thirds of road deaths in
NSW occur on country roads, so it’s crucial to slow down,
drive to the conditions and take regular breaks. It’s also
important to get your car serviced regularly and have its
safety features checked before embarking on a long drive.
According to NRMA research, more than half of regional
and rural families say the cost of living has jumped
significantly in the last year. That’s why we’ve introduced
NRMA Blue, providing families with a way to save on costs like
fuel, insurance, travel and entertainment.
You can use the my nrma app to shop around for the
cheapest fuel along your journey. I was on the app recently to
check prices in Tamworth and found one service station was
selling at 154.7 cents a litre while another just down the road
was at 162.4 cents. It certainly pays to shop around.
Finally, I’d like to thank you personally for your continued
support throughout 2018 and I wish you and your loved ones
a happy and safe Christmas and New Year.
BANDING TOGETHER TO SEE OFF THE DROUGHT
TIM TRUMPER Chairman
Building on a successful 2018
The NRMA has
flourished over the
past year and our
Members will reap
NOVEMBER IS AGM SEASON
for corporate Sydney and it’s no
different here at the NRMA. The
2018 AGM is my first as Chair and
on every measure it has been a
fantastic year for our mutual.
In our 98th year of operation,
our financial position is strong,
our reputation is ranked amongst
the highest in Australia, and our
service to our Members goes
from strength to strength. These
aren’t generic statements but
measurable outcomes that
compare the NRMA to other
Australian businesses. In fact, we
were voted the nation’s second
most trusted brand in 2018.
Our patrols responded to 1.6
million calls for help last year and
rescued almost 2,100 children and
over 1,500 pets locked in cars. It’s
not hard to see why our Members
value this service so highly.
Our financial position for the
year is strong, with profit before
tax of $129 million (up 16 per cent
on FY17) and net assets now over
$1 billion (up 11 per cent). As a
mutual, our operating model is
different to publicly listed
companies. We don’t make profit
for profit’s sake.
Our funds are reinvested back
into services that deliver value for
you and ensure you get the
maximum benefit from your
Membership. We’ve grown our
number of car servicing centres
to 23, with a new location in
Narrabeen. We’re now also
Australia’s second-largest operator
of holiday parks and are pleased
that Members and the community
have chosen to spend their family
holidays with us. Over 1.7 million
nights have been booked and
enjoyed at our parks and resorts.
Accessing our services doesn’t
just give you peace of mind, it helps
with the family budget. Our
strategic approach to reduce cost-
of-living pressures for our Members
is best encapsulated through our
popular new Membership benefit
program, NRMA Blue.
Members get free access to
exclusive benefits and I urge all
our Members to make the most
of these benefits across
fuel, insurance, travel and
entertainment. Members have
purchased over 10 million litres of
discounted fuel at Caltex service
stations to date and the benefits
through NRMA Insurance alone
can more than recoup the cost of
We want to make it as easy as
possible for you to save and we
know that data will play a key role.
The more you transact and save,
the better positioned we’ll be to
offer unique benefits to suit you
and your family. This is an exciting
space and will help transform our
services to you in the future.
Members get discounts
on My Fast Ferry journeys
through NRMA Blue.
FIONA SIMSON Deputy President & Director
North Western NSW and North Coast (Townsend Region)
19/10/18 11:39 am
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